Basic Information

What is Guitar Giraffe?
Guitar Giraffe is a physical and online store specialised in vintage & collectable guitars and amps, being the first one in Spain of its kind. We also buy and trade in guitars and amps.

What exactly is "vintage" and "collectable"?

It basically means they have a certain value due to the specs from the time they were built, which represent long-gone craftsmanship standards today. We're mainly focused on 50's, 60's and some 70's Gibsons and Fenders, but we do consider other brands like Vox, Martin or Gretsch.

"Collectable" means that they have a very strong desirability factor within a very specialised community.

What can I expect when I buy from Guitar Giraffe?

At Guitar Giraffe we want to offer instruments and amplifiers with a strong collectability factor within a trustworthy, safe and professional experience, all at a reasonable market price.

Even though there are a lot of private sales/trades going on in the guitar world, it always implies certain risks; therefore, successful transactions require some dedication. If you purchase long distance from a private owner, you never really know what you’re getting until you take your guitar out of its case, and there’s no guarantee other than the “word” or reputation of the seller. We simply avoid any setbacks and make things easy for our clients.

That's what we're here for, to make it simple for you so YOU don't have to go through all the trouble.

Are you really the first store of its kind in Spain?

As strange as it may seem, we are. There are some stores with similar features, but we’re the only one with a physical and online store that focuses on vintage & collectable guitars and amps. In fact, that’s why Guitar Giraffe was created: to cover an existing need in Spain, though we also ship to the rest of the World.

Why buy from Guitar Giraffe?

We like to answer this question with the example of buying a pre-owned car from an authorised dealer rather than to a private owner: whereas you could sometimes get a better price (luckily) from a private owner, we (the “authorised dealership”) offer a clear detailed catalogue, warranty, pre-sale/post-sale support, returns policy, and deliver our articles in pristine conditions, all within maximum professionalism. 

If you're buying a vintage guitar, you will agree it is important that you do it from someone who knows what they're selling. We cross out any possibility of undisclosed issues and point out every aspect so you know exactly what you're paying for. AND we'll stand by your side always after the sale.

Ok, there’s an online store but… is there a physical store?

Yes, of course. We have a beautiful showroom in Madrid. Book an appointment and come pay us us a visit!

About our Catalogue

Are all your images of the actual items for sale?

Yes. All pictures of pre-owned guitars catalogue are of the actual guitar/amp for sale. We do not use generic images, or photos from other catalogues: all items have been photographed professionally one by one by us.

Do all prices in your website include VAT?

Yes, all prices in our website include VAT.

How does the condition factor assigned to every guitar and amp work, and what does it mean?

We rate the condition of our guitars and amps with a specific term or “condition factor”, as explained below:

- Mint: the instrument has hardly been used and looks almost new. Perhaps you could find very light scratches/dings only. This is the best condition for pre-owned guitars, also referred to by private owners as “9/10”, though if we had to rate it on a percentage basis it would be somewhere around 95%.

- Excellent+: the instrument looks practically new and has barely been used. It could have very slight signs of use/wear, like swirls in the finish, very light scratches or few light dings. Frets are in practically new condition, with very little wear.  

In amplifiers, “Excellent+” refers to those that have barely been used and that look almost new (maybe an occasional, hard to see light scuff in the tolex).

- Excellent: the instrument has minor wear in the form of light scratches, dings or small chips, and has hardly been used. Frets have minor wear.

In amplifiers, “Excellent” refers to those that have been used and show minor wear in the form of small scuffs, light scratches or very small tear. All these signs of wear are usually hard to spot at first sight.

- Very Good: the instrument has clear signs of normal use: small chips, light dings and scratches in both front and back of the body. No major issues in the finish, headstock, truss rod, etc. 

In amplifiers, “Very Good” refers to those that have been thoroughly used but still look great. There can be normal scuffs, noticeable tolex or grill tear and oxidation in various metallic parts.

In both pre-owned guitars and amplifiers, “Very Good” condition is more commonly found in vintage gear, and will hardly appear in newer items. At Guitar Giraffe we don’t deal with anything below this condition.

Buying and Selling

Do you buy guitars? How about consignments? How does it work?

We also buy second hand guitars. Not always, and not all guitars, but a good variety of them (especially vintage Fenders & Gibsons). There are different ways you can sell us your guitar, but the quickest one is by filling out the contact form under the “SELL” section of our website. We will get in touch with you in 24-48 business hours.

We also offer the possibility of consigning your guitar in our store. This means we add your instrument to our catalogue and display it in our store in order to sell it for you.

What guitars do you buy?

We're interested in vintage Fenders and Gibsons from the 50's and 60's, though we might consider some from the early 70's. Nothing from the 80's, no exceptions. 

As for modern guitars, we're interested on highly desired collectables, usually by Fender or Gibson too. Let us know what you have!

There’s a guitar in your catalogue that I really like. Can I give mine as a trade-in to lower its final price?

It's possible if it's something that we usually have. Let us know what you're thinking!

Do you do consignments?

Yes. We also love consignments. We have very good fees, so get in touch if you're thinking of consigning your instrument.

Warranty, Shipping & Returns

Do you offer a warranty on your products?

Yes. Our all gear has a warranty: a one-year warranty for guitars and amplifiers. It covers the same issues the original manufacturer’s does (except vacuum tubes for amplifiers).

We want our customers to know that we stand behind our products.

¿Los envíos están asegurados?

Shipping insurances are not included, but can be added to the total of the purchase. Make sure to choose it in the drop-down menu when you're going to add it to the shopping cart.

Guitar Giraffe can not be made responsible for any shipping damages if the insurance was no added to the purchase.

Do you ship worldwide?

Yes, except for a few exceptions, we shipp all around the globe. Let us know if you have any questions regarding this matter.

Have you ever damaged an instrument during shipping or lost a package?

We're very proud to say that we have a PERFECT record of successfully delivering all our instruments to our clients. Not one issue since we opened in 2012!

What payment methods do you accept?

Online purchases can be made with Paypal, Visa/Mastercard, or bank transfer. You can choose your preferred method when you checkout your order.

Please keep in mind that payment via Paypal has a 4% upcharge for any EU Country, and 5% for the rest, which will be added to the total of your order in the last step of the purchasing process.

Credit/Debit Card payments have a 0,60% for EU cards, and a 1,80% for non EU cards.

You can of course come visit us at our physical store, located in Madrid. Make sure to hit us up prior to your visit so we can book an appointment for you.

Is it safe to buy at Guitar Giraffe?

Yes. All credit card payments are made through a secure SSL encrypted payment gateway, either Paypal’s (for Paypal payments) or Banco Sabadell (for credit card payments). At the moment of the actual payment the client is redirected to the secure gateway. Guitar Giraffe never collects any information submitted by the client during this process.

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